Rebillia’s products are used in a wide arrange of ways to achieve different results. This documentation page will explain what are products, how can they be used, and how to properly control the catalog.
As Rebillia is not an eCommerce platform, products are not meant to be thought of as full fledged products with Variants, Modifiers, SKUs, Dimensions, Images etc. Rebillia’s products are used as containers to the subscription plans you want to offer and placeholders for OR mirrors of the actual products a business offers through their own means (eCommerce platform, product catalog, custom HTML page etc). That means that if you are using Rebillia in combination with a sale channel as your storefront – you need to have the product created in that channel separately from the product you create in Rebillia.
Did you know? –
Rebillia supports offering subscriptions on multi SKU products without needing to create a separate subscription offer for each SKU nor duplicating your products in any way!
Creating a Product
To create a new product, click on the “New Product” button on the top-right corner of the screen. This will take you to the product and plan configuration page where you will need to fulfill two sections.
In this section you will set up the general configuration of the product:
- Product Name – Name this placeholder anyway you want. If this product is meant to be linked with a product you hold in an external catalog (like an eCommerce product catalog or an OMS), we’d recommend keeping the same naming scheme so you could easily identify the connection between them.
- Category – Select one of the available categories to group your products together. This, currently, has no effect over functionality or availability, but just a way to group products together under categories.
- Additional Options [optional] – This section will allow adding specific information to a product in Rebillia, like a unique ID or a parent SKU to more easily associate this product with an external product.
In this section you will build your plans and charges. Each plan can have multiple charges built in to it and more plans can be created by clicking the “… Actions” button on the top-right corner of the plan configuration interface.
As we have full dive documentations for both “Rate Plans” and “Rate Plan Charges“, we will not dive into the details here. Feel free to navigate to the above linked documentations to learn more about what Rate Plans and Charges are.
Managing a Product
Already existing products allow further customization and control post-creation, to perform a wide range of actions – from editing plans and/or charges, through linking external products to discontinuing old plans.
By default, when a new product is created – it, and all plans offered within it, are assigned the status “Draft”. This will allow pre-creating, tinkering and optimizing offerings before publishing them to the public. Although the product’s status does not directly control the status of the plans offered within it, plans will not be visible to the public (even published plans) while the product is not on status “Published”. All of the product’s statuses are as such:
- Draft – The default status assigned upon creation. This status prevents interaction with any connected and linked Sale Channels.
- Published – This status means that this product is currently, actively, offered for the public to subscribe to, and all published plans will be visible on the product for customers to select.
- Disabled – A “Published” product can be disabled, which will remove all plans from the product page, so that new subscriptions could not be purchased. Important to note that existing subscriptions will keep running with no interruptions.
- Archived – Archiving a product can only be done after the product has been “Disabled”, and means that all active subscriptions on the product will be immediately terminated.
Subscriptions per product
Located within each product page, the “Subscriptions” sub-page provides a detailed list of subscribers for individual product tracking. This centralized list enhances the ability to manage subscriptions and offers visibility into customer engagement, facilitating direct communication and strategic planning based on subscription data.
The “Rate Plans” tab allows businesses to manage the offering on the product by editing existing plans and/or creating new ones. Important to note that any edits made will not immediately affect existing subscriptions created from this product, but only new subscriptions created after the edits have been made.
The “Sale Channel” tab allows businesses to manage the association of each charge with one or more products from your connected Sale Channels. To learn more about sale channel linking, click here.
The “Product Details” tab allows businesses to revisit the basic configurations that were set up while creating the product as well as enable/disable rules applying to the product and all plans offered within it.
Plan Counters Per Product
Rebillia’s product page features a counter that displays the number of plans associated with each product. This handy tool aids businesses in managing their product offerings by providing a snapshot of their subscription plan distribution, helping to inform strategic decisions based on customer preferences and plan performance.